Privacy Policy

This Privacy Policy explains how 3E DPF Doctor (“Company”, “we”, “our”, or “us”) collects, uses, processes, stores, and protects personal data when you visit and interact with https://www.dpf-doctor.com/

3E DPF Doctor provides DPF-related products and solutions, including DPF cleaning machines and DPF cleaning solvent, and helps users discover and connect with relevant DPF service providers where applicable. The Website may also provide information for vehicle owners, workshops, businesses, and other users interested in DPF-related products and services.

We are committed to handling personal data responsibly and in accordance with applicable privacy and data protection laws.

By using the Website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular type of processing, we will obtain that consent separately.

1. DEFINITIONS

Personal Data

Information that identifies or can reasonably be associated with an individual, directly or indirectly.

Processing

Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

User / Visitor

Any person who accesses or interacts with the Website.

Cookies

Small data files stored on your device that may help the Website function properly, remember preferences, or understand website usage.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to:

Website visitors
Business enquiries
Product enquiries and quote requests
Workshop and business enquiries
Users contacting us through Website forms or other available communication channels
Marketing communication recipients, where applicable

This Policy applies to our Website and does not govern the privacy practices of third-party websites or service providers that may be linked from the Website.

3. CATEGORIES OF DATA WE COLLECT

3.1 Information You Provide

When you voluntarily contact us or submit information through the Website, we may collect:

Identity Data

Full name
Company or organisation name
Job title or designation, where provided

Contact Data

Email address
Phone number
City, state, country, or other location details provided by you
Business address, where relevant

Enquiry Data

Product or service requirements
Quote requests
Messages and enquiries
Feedback or other information you choose to provide

You may choose not to provide certain personal data. However, this may prevent us from responding to an enquiry or providing a requested service or information.

3.2 Automatically Collected Information

When you visit the Website, certain technical information may be collected automatically, depending on the Website configuration and technologies in use. This may include:

IP address
Browser type and version
Device type
Operating system
Pages visited
Navigation and interaction data
Date and time of access
Referring website or URL

This information may be used to maintain website security, understand website usage, and improve performance.

3.3 Cookies and Similar Technologies

The Website may use cookies and similar technologies for purposes such as:

Essential website functionality
Website performance
Analytics and traffic measurement
Remembering user preferences
Other functions enabled by the Website

The specific cookies and tracking technologies used may vary depending on the Website's configuration and third-party services integrated with it.

4. PURPOSES OF PROCESSING

We may process personal data for the following purposes:

4.1 Website Operation and Security

Maintaining website functionality
Monitoring website performance
Detecting and preventing misuse
Protecting the Website against security threats

4.2 Enquiries and Communication

We may use information submitted by you to:

Respond to enquiries
Provide requested product information
Respond to quotation requests
Discuss DPF cleaning machines, DPF cleaning solvent, or other relevant solutions
Provide customer or enquiry support

Where applicable, information may also be used to help connect users with relevant DPF service providers. Any service is provided by the respective vendor or service provider, not by 3E DPF Doctor unless expressly stated otherwise.

4.3 Business Operations

We may process information for:

Internal record keeping
Business administration
Analytics and reporting
Improving our Website, products, and user experience
Understanding customer and market requirements

4.4 Marketing Communications

Where permitted and where required, we may use your contact information to send:

Company updates
Product information
New product or solution announcements
Relevant promotional communications

You may opt out of marketing communications at any time by using the available unsubscribe mechanism or contacting us directly.

4.5 Legal and Regulatory Requirements

We may process or disclose personal data where reasonably necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from authorities
Establish, exercise, or defend legal rights
Prevent fraud, misuse, or unlawful activity

5. LEGAL BASIS FOR PROCESSING

Where applicable data protection laws require a lawful basis for processing, we may rely on one or more of the following:

Consent
Legitimate interests
Performance of a contract or steps requested before entering into a contract
Compliance with legal obligations

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements.

6. COOKIES

Cookies may be used to support essential Website functions, understand Website usage, remember preferences, and improve performance.

Where applicable, analytics or other third-party technologies may place cookies or collect information when you use the Website.

You can manage or disable cookies through your browser settings. Some Website functions may not operate properly if certain cookies are disabled.

7. DATA SHARING AND THIRD PARTIES

We may share personal data, where necessary and permitted, with trusted third parties that support our Website or business operations, such as:

Website hosting providers
Cloud or infrastructure providers
Analytics providers
Email or communication platforms
IT and cybersecurity providers
Relevant service providers, where necessary to respond to a user's request or facilitate a connection

We do not sell personal data for monetary consideration.

We may disclose personal data where required or permitted by applicable law.

8. INTERNATIONAL DATA TRANSFERS

Some service providers or technical platforms used by the Website may process information in countries outside India.

Where applicable, we take reasonable steps to ensure that personal data is handled in accordance with applicable data protection requirements and appropriate safeguards.

9. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

Responding to enquiries
Maintaining business records
Meeting legal or regulatory requirements
Resolving disputes
Maintaining security and preventing misuse

When personal data is no longer required, it may be securely deleted, anonymised, or otherwise handled in accordance with applicable requirements.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, or loss.

Depending on the Website and service infrastructure, these measures may include:

Secure website connections
Access controls
Secure hosting practices
Security monitoring
Software and system updates

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

11. YOUR PRIVACY RIGHTS

Depending on the applicable law and circumstances, you may have rights relating to your personal data, including:

Requesting access to personal data
Requesting correction of inaccurate information
Requesting deletion, where applicable
Withdrawing consent where processing is based on consent
Objecting to or requesting restriction of certain processing
Other rights available under applicable law

Requests can be submitted using the contact details provided below.

12. CHILDREN'S PRIVACY

The Website is intended primarily for businesses, vehicle owners, workshops, and other users interested in DPF-related products and solutions.

We do not knowingly collect personal data from children where prohibited by applicable law. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

13. THIRD-PARTY LINKS

The Website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

14. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our Website, business practices, technology, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

15. CONTACT DETAILS

Company Name: ENVIRONMENTAL EDGE PVT LTD
Email:
Phone: 8800614477
Address: A 162, SECTOR 83, NOIDA, 01304
Website: https://www.dpf-doctor.com/

For privacy-related questions or requests concerning your personal data, please contact us using the details above.

Website Designing & Digital Management

This website has been conceptualised, designed, developed, and is digitally managed by Lead Sure Media Private Limited.

Our role includes branding support, content structuring, website design and development, SEO implementation, and ongoing digital marketing and technical maintenance.

While we strive to maintain high standards of website functionality, performance, and user experience, all product information, business details, pricing, policies, and content updates are provided, reviewed, and approved by the website owner.

Lead Sure Media Private Limited acts solely as a digital service provider and technical partner. We do not independently verify, control, or assume responsibility for the accuracy, legality, completeness, or reliability of any content displayed on this website.

For any queries related to website development or digital services, you may contact:
Email: info@leadssure.com